JRIN函館

Question

Check-in / check-out

Is it possible to enter the room before the check-in time?

Our check-in time is from 3:00PM. We can keep your luggage for you if you arrive earlier, however you will not be able to enter your room until 3:00PM. If you wish to check in before 3:00PM, please contact us in advance. For a fee we may be able to prepare a room for you.
*1,000 yen per hour.
*Earliest possible check in is from 12:00PM, depending on availability.

Do you accept late check-out?

Our check-out time is until 10:00AM. You may extend this time for an additional charge of 1,000 yen per hour. Latest possible check out is 12:00 PM. Please inform us in advance if you would like to check out late.

What time do I need to check-in by?

Generally please check in before 12:00AM. We appreciate a phone call to let us know if you plan on checking-in after 12:00AM.

Can you keep our luggage before check-in or after check-out?

We can hold your luggage only on your check-in and check-out days. Please inquire at the front desk. If you have any valuables, fragile items, or refrigerated/frozen items, please inform us when you leave your luggage.

Reservation and Payment

How do I make a reservation?

From this HP reservation page, you can reserve rooms via our website.

I made a reservation but have not received an email.

Please make sure that your e-mail address is correct and that it is not being received as spam. Please contact the hotel to confirm the completion of your reservation.
TEL: +81(0)138-22-2333

How can I make cancel my reservation?

Please contact the hotel by phone or email. If you have booked directly through our website, please click here to proceed. If you have arranged your reservations through a travel agent, please contact them to make changes.

Can I reserve a specific room?

We regret to inform you cannot reserve a specific room. We will try our best to meet your wishes, so please inform us of your request when making your reservation.

Are there any things like cards that provide a discount?

Currently there are not.

What are the fees for children?

A child up to 6 years of age may share the room with an adult free of charge. We charge the adult rate for children occupying one bed on their own. The adult rate applies to children who are 7 years of age or older.
*The conditions for reservations made through various reservation sites differ depending on the site.

Can I bring a pet to my room?

Pets are not allowed. Seeing eye dogs and service dogs are allowed.

How do I pay for my room?

Please pay the total amount upon your check-in. We accept cash, credit card, and some electronic money payments. We do not accept gift card or debit card payments.

Is it possible for three or more people to stay in one room?

It is possible for three people to stay in a concept room or large twin room and four people to stay in a premium twin room.

Access

Is there a convenience store nearby?

There is a 7-Eleven in the JR Hakodate Station.

How can I use the parking lot?

Parking spaces in front of the hotel and Hakodate Station Park & Train parking are available. If you use the Hakodate Station Park & Train, please notify the front desk staff when you check-in that you wish to use the parking.

I have a large-size car. Will it fit in the parking lot?

Our parking lot can fit cars up to 2.1m tall, 5.0m long, and 1.8m wide. For larger cars we ask that you make your own parking arrangements.

Accommodation

Do you have free internet service?

We offer free Wi-Fi and LAN. If a large amount of data is transferred, etc., we may limit usage. The hotel assumes no liability for any damages resulting from use of the Internet connection service.

Do you have smoking rooms?

All rooms in our hotel are non-smoking rooms. If you wish to smoke, please use the smoking area on the first floor.

Do you have wheelchair-accessible rooms?

We have a universal access room. Please make a request directly to the hotel when making a reservation.

What are some items I can borrow from the hotel?

We lend out a variety of items including, but not limited to:blanket, iron, ironing board, nail clipper, thermometer, curling iron, etc. Please note there are a limited number of them items.

Can I call an outside line from my room?

Unfortunately you are not able to make calls outside the hotel. There is a public phone located in the reception area on the 1st floor. The pay phone can only make calls with in Japan, with the exception of Japanese cell phones and international call.

Is it possible to use a PC in the hotel?

We do not lend out PC. If you bring your own PC, please use it in your guest room.

From what time can I use the large bath?

The large bath can be used free of charge. Separate large baths are provided for men and women. They are open 3:00PM - 1:00AM and 5:00AM - 10:00AM. The large bath is locked. Please bring your card key and towels from your room when using it. Large baths are only available to hotel guests.

Service

Do you have laundry machines?

We have a coin laundry, with 5 washing machines, located on the 2nd floor. Detergent is dispensed automatically while washing, you do not need to purchase it seperately. Laundry & Dry Cleaning service is also available. Clothing brought to the front desk before 9:00AM will be returned after 6:00PM o'clock.
*There are days when the dry cleaning service is not available.

I want to send my luggage ahead of time. Is this possible?

Absolutely. Please write the check-in date, and full name of the person making the reservation on the shipping label. We do not accept "payment at time of delivery" packages.

※Please contact the hotel in advance and inform us of any packages we should be expecting. Especially if the name on the shipping label is different from the reservation name.
JR INN HAKODATE
12-14, Wakamatsu-cho, Hakodate-shi, Hokkaido, 040-0063, Japan
TEL: +81(0)138-22-2333

Can the Front Desk send luggage from the hotel for me?

We can only arrange to send in JAPAN as “payment at time of delivery”. We are not able to send overseas.

Can I get a massage?

Massage services are available. Payments are settled in cash in the room. *Massages are not for medical treatment. For more details, please read the information packet located in your room.

Does the hotel serve dinner?

We do not have restaurants for dinner. However, there are many restaurants of various cuisines nearby. Feel free to ask us for dining recommendations. Please refrain from bringing outside food or drinks into the 12th-floor lounge.