Article 1. Scope of Application

• Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions (hereinafter referred to as “T&C”). Any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
• In case the Hotel has entered into a special contract with the Guests insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding Paragraph, the special contract shall take precedence over the provisions of these T&C.

Article 2. Application for Accommodation Contracts

• A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
  • Name of the Guest(s);
  • Date of accommodation and estimated time of arrival;
  • Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No. 1);
  • Other particulars deemed necessary by the Hotel.
• In case the Guest requests, during his/her stay, extension of the accommodation beyond the date in Item (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such a request is made.

Article 3. Conclusion of Accommodation Contracts, etc.

• Guests are required to agree to these T&C as well as the respective Usage Terms when seeking accommodation at the Hotel.
• In case a Guest is a minor (under 18 years of age), and the Hotel deems it necessary, the Guest must submit a letter of consent with the approval from the guardian or other legal representative when seeking accommodation at the Hotel;
• A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same Article shall not be applied when it has been proved that the Hotel has not accepted the application;
• When a Contract for Accommodation has been concluded in accordance with the provision of the preceding Paragraph, the Guest is required to pay an accommodation deposit fixed by the Hotel within the limits of the Basic Accommodation Charges covering the Guest's entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel;
• The deposit shall be first used for the Total Accommodation Charges to be paid by the Guests, then secondly for the cancellation charges under Article 6 and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12;
• When the Guest has failed to pay the deposit by the date stipulated in Paragraph 4 of Article 3, the Hotel shall consider the Accommodation Contract as invalid. However, the same paragraph shall be applied only in case the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.

Article 4. Special Contracts Requiring No Accommodation Deposit

• Notwithstanding the provisions of Paragraph 4 of the preceding Article, the Hotel may enter into a special contract not requiring the accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
• In case the Hotel has not required the payment of the deposit as stipulated in Paragraph 4 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be considered that the Hotel has accepted a special contract prescribed in the preceding Paragraph.

Article 5. Refusal of Accommodation Contracts

The Hotel may not accept the conclusion of an Accommodation Contract under any of the following reasons:

• When the application for accommodation does not conform with the provisions of these T&C;
• When the Hotel fully booked and no rooms are available;
• When the person seeking accommodation is a patient or a person with symptoms, etc. (as defined in Article 4-2, Paragraph 1, Item 2 of the Hotel Business Act, hereinafter the same definition) of a specific infectious disease (hereinafter referred to as “Specific Infectious Disease”) as defined in Article 2, Paragraph 6 of the Hotel Business Act (Act No.138, 1948 including subsequent revisions);
• When the Hotel is unable to provide accommodation due to natural calamities, dysfunction of the facilities and/or any other unavoidable causes;
• When the Guest seeking accommodation is deemed liable to conduct him/herself in a manner that will contravene the laws or act against the public order or good morals in regard to his/her accommodation;
• When there is a recognized risk of Customer Harassment Behavior (as defined in the Attached Table 2) caused by the person seeking accommodation;
• When the Guest seeking accommodation acts violently, makes threats, intimidates, makes violent demands, or makes any other coercive or unreasonable demand or action;
• When the Guest seeking accommodation acts disruptively or dangerously, causing distress to other Guests, or behaves in any other way which may cause trouble for the facility or other Guests;
• When the person who intends to lodge is recognized to fall under A-C below;
  • An Organized Crime Group as defined in the Act on Prevention of Unjust Acts by Organized Crime Groups (Act No. 77 of 1991) Article 2, Item 2, an Organized Crime Group Member as defined in Article 2 Item 6 of the said act, a quasi-member of an Organized Crime Group, an individual associated with an Organized Crime Group, and/or any other anti-social forces;
  • A corporation or an organization engaged in business activities which are controlled by an Organized Crime Group or an Organized Crime Group Member;
  • A corporation in which any officers are Organized Crime Group Members;
• When it is recognized that the lodging Guest is heavily drunken or in a similar state and threatens to cause a serious nuisance to other Guests, etc.;
  (Sapporo City ordinance to enforce the Hotel Business Act, Article 11)
• When the Guest otherwise fails to abide by the Usage Terms established by the Hotel.

Article 6. Right to Cancel Accommodation Contracts by the Guest

• The Guest is entitled to cancel the Accommodation Contract by notifying the Hotel.
• In case the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 4 of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in the Attached Table No. 3. However, in case a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charges in case of cancellation by the Guest.
• In case the Guest does not appear by 10 p.m. on the accommodation date (or 2 hours after the expected time of arrival if the Hotel is notified of such) without advance notice, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.

Article 7. Right to Cancel Accommodation Contracts by the Hotel

• The Hotel may cancel the Accommodation Contract under any of the following cases. Furthermore, the Hotel assumes no responsibility for damages incurred from a cancellation of the Accommodation Contract conducted in accordance with this Article;
  • When the guest is a patient, etc. with a Specific Infectious Disease.
  • When the Hotel is unable to provide accommodation due to natural calamities, dysfunction of the facilities and/or other unavoidable causes;
  • When it is recognized that the lodging guest threatens to engage in or has engaged in acts against the provisions of laws and regulations, public order or social customs during his/her stay;
  • When a Guest is deemed to pose a risk of Customer Harassment Behavior (Attached Table No. 2) during his/her stay;
  • When the Guest acts violently, makes threats, intimidates, makes violent demands, or makes any other coercive or unreasonable demand or action;
  • When the Guest acts disruptively or dangerously, causing distress to other Guests, or behaves in any other way which may cause trouble for the facility or other Guests;
  • When the guest is deemed to fall under A-C below;
    • An Organized Crime Group, an Organized Crime Group Member, a quasi-member of an Organized Crime Group, an individual associated with an Organized Crime Group, and/or any other anti-social forces;
    • A corporation or an organization engaged in business activities which are controlled by an Organized Crime Group or an Organized Crime Group Member;
    • A corporation in which any officers are Organized Crime Group Members;
  • When it is recognized that the lodging Guest is heavily drunken or in a similar state and threatens to cause a serious nuisance to other Guests, etc.;
    (Sapporo City ordinance to enforce the Hotel Business Act, Article 11)
  • When it is discovered that a minor guest (under 18 years of age), falsely claimed to have obtained the consent from the guardian or other legal representative, or falsely claimed to be of legal age;
  • When the Guest otherwise fails to abide by the Usage Terms established by the Hotel.
• In case the Hotel has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not be entitled to charge the Guest for any services which he/she did not receive during the contractual period.

Article 8. Registration

• The guest shall register the following particulars with the Front Desk clerk of the Hotel on the day of accommodation;
  • Name, address and contact information of the Guest(s);
  • In case of a non-Japanese Guest without a domestic address in Japan, his/her nationality and passport number;
  • Other particulars deemed necessary by the Hotel.
• In case the Guest intends to pay his/her Accommodation Charges prescribed in Article 12 by any means other than Japanese currency, such as traveler’s checks, vouchers, credit cards or electronic money, etc., the Guest must present the said credential in advance at the time of Registration prescribed in the preceding Paragraph, and confirm whether or not the form of payment can be accepted for payment by the Hotel.

Article 9. Occupancy Hours of Guestrooms

• The Guest is entitled to occupy the contracted guestroom of the Hotel from 3 p.m. to 10 a.m.to the next day. However, in the case the guestroom is contracted continuously, the Guest may occupy it all day long, except for the days of arrival and departure.
• The Hotel may, notwithstanding the provisions prescribed in the Preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows:
  • After 10 a.m. until 12 p.m. 1,000yen(per room/per hour)
  • After 12 p.m. 100% of the room charge

Article 10. Observance of Usage Terms

The Guest shall observe the Usage Terms established by the Hotel, which are posted within the premises of the Hotel.

Article 11. Business Hours

• The business hours of the Front Desk, etc. of the Hotel are as follows, and those of other facilities, etc. shall be specified in detail by brochures as provided, the Hotel’s official website, notices posted in various places, service directories in guestrooms and in other ways deemed suitable by the Hotel: Service hours of Front Desk, Cashier's desk etc.:
  • Closing time: None;
  • Front Desk: 24-hour service;
  • Cashier’s Desk: 24-hour service;
• The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable causes on the part of the Hotel. In such a case, the Guest shall be informed by appropriate means.

Article 12. Payment of Accommodation Charges

• The breakdown of the Accommodation charges, etc. that the Guest shall pay is as listed in the Attached Table No.1.
• Accommodation Charges etc. as stated in the preceding Paragraph shall be paid with Japanese currency or by any means other than Japanese currency such as traveler’s checks, vouchers, credit cards, or electronic money, recognized by the Hotel at the Front Desk at the time of the arrival of the Guest or upon request by the Hotel.
• Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for the Guest by the Hotel and which are at his/her disposal.

Article 13. Liabilities of the Hotel

• The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the fulfillment or the non-fulfillment of the Accommodation Contract and/or related agreement. However, the same shall not apply in cases when such damage has been caused due to reasons for which the Hotel is not liable.
• The Hotel is covered by Hotel Liability Insurance in order to deal with unexpected fire and/or other incidents/accidents.

Article 14. Handling when unable to provide Contracted Rooms

• The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
• When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations.
  However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.

Article 15. Handling of Deposited Articles

• In case the articles, cash and/or valuables deposited by the Guest at the Front Desk have been lost or damaged, the Hotel shall compensate for the damage, unless the loss or damage has been caused by force de majeure. However, in the case of cash and valuables, the Hotel shall do so only when the Guest has clearly reported the kind and value of such cash and valuables at the Hotel’s request. Otherwise, the Hotel shall compensate for the damage up to the maximum amount of 150,000yen.
• In case a Guest has brought articles, cash and/or valuables into the Hotel, but has not deposited them at the Front Desk, the Hotel shall compensate for the loss or damage inflicted on them if caused intentionally or negligently on the part of the Hotel, except when the Guest has not clearly reported to the Hotel beforehand the kind and value of such items lost or damaged, in which case the Hotel shall compensate for the loss or damage up to the maximum amount of 50,000yen unless the Hotel is intentionally or negligently responsible for such loss or damage.

Article 16. Custody of Baggage and/or Belongings of the Guest

• When the baggage of the Guest is brought into the Hotel before his/her arrival, the Hotel shall be liable to keep it only in case such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the Front Desk at the time of his/her check-in.
• In case the baggage or belongings of the Guest are found left behind after his/her check-out, and the ownership of the article is identified, the Hotel shall inform the owner of the article left, and ask for further instructions.
  In case no instruction is given to the Hotel by the owner or when the ownership cannot be identified, the Hotel shall turn the article over to the nearest police station within 7 days, including the day it is found.
• The Hotel's liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article 15 in the case of Paragraph 2.

Article 17. Liability in Regard to Parking

The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Hotel, as the Hotel solely offers the space for parking, whether the key to the vehicle has been deposited with the Hotel or not. However, the Hotel shall compensate the Guest for the damage caused through intention or negligence on the part of the Hotel in regard to the management of the parking lot.

Article 18. Liability of the Guest

The Guest shall compensate the Hotel for the damage caused through intention or negligence on the part of the Guest.

Article 19. Amendment of Terms and Conditions and Usage Terms

• The Hotel may amend these Terms and Conditions and Usage Terms (hereinafter referred to T&C, etc.) at its discretion in the following cases, and Guests shall be deemed to have accepted these changes without objection:
  • When the changes are in the general interest of Guests;
  • When the changes in T&C, etc. do not contradict the purpose of the contract and are reasonable in light of the necessity for change, the appropriateness of the content after the change, and other relevant circumstances.
• When the Hotel changes the T&C, etc. based on the previous Paragraph, the Hotel will announce the fact that the T&C, etc. shall be amended, the contents of such changes, and their effective date on the Hotel’s official website at least one month prior to the effective date.
• When a Guest uses the Hotel's services after the effective date of the amended T&C, etc. the Guest is regarded to have agreed to the changes in the T&C, etc.

Article 20. Disclaimer

Guests may utilize the Hotel's internet connection service on their own responsibility. The Hotel is not liable whatsoever for any damages caused as the result of any interruption that may occur due to system malfunction or any other reason during the use of the internet services. Furthermore, in case usage of the internet services by a Guest is judged inappropriate by the Hotel and has resulted in damage to the Hotel or other third parties, the Guest shall be liable for compensation of such damages.

Article 21. Governing Language and Law

• These Provisions are written both in Japanese and in English. In the event of any inconsistency or difference between the two versions of these Provisions, the Japanese version shall prevail in all respects.
• Any dispute arising from/or in relation to these Provisions shall be referred to the Japanese court having jurisdiction over the location of the Hotel and resolved in accordance with applicable Japanese laws.

Attached Table No. 1: Breakdown of the Accommodation charges, etc.
(Related to Article 2, Paragraph 1 and Article 13, Paragraph 1)

Remarks on Table No.1

• Other expenses under include telephone and laundry charges, extra bed etc.

Attached Table No. 2 Customer Harassment Behavior
(Related to Article 5, Paragraph 6 and Article 7, Paragraph 4)

Repeated requests by a guest to the Hotel that include difficult demands for a reduction in accommodation fees or other matters that are not easily achievable (except when seeking the removal of barriers based on the Act on Promotion of Elimination of Discrimination against People with Disabilities, Article 2, Paragraph 2), or requests involving rude or violent language or behavior and other acts that impose a mental/physical burden on the Hotel employees (except for deeds caused by the operator’s unfair and/or discriminatory treatment as defined in Act 8, Paragraph 1 of the Act on Promotion of Elimination of Discrimination against People with Disabilities, or with similar valid reasons) and require more than the usual service efforts (such as those listed below) of the Hotel, shall be deemed to be Customer Harassment Behavior:

• Physical attack (assault, injury, etc.) or mental attack (threats, abusive language, slander, etc.);
• Demand for the Hotel employee to get down on his/her hands and knees, and bow down to the ground;
• Restrictive acts exceeding a certain length of time, such as sit-in or confinement (including unreasonably long phone calls);
• Accusing employees in a loud voice, or using abusive language, etc.;
• Refusal to pay cancellation fees based on unreasonable reasons, excessive demands for refunds, for replacement of merchandise and/or for monetary compensation, etc. (including inappropriate requests for excessive services beyond the reasonable range compared to other guests, and repeated unreasonable demands for discounts on accommodation fees);
• Behavior demanding the Hotel to take responsibility, including repetitive questioning and/or demands for apologies, and/or claims, etc. using methods lacking social relevance;
• Excessive demands or complaints about matters that cannot be accommodated due to operational rules or systems;
• Threats of disclosure on social media or to the mass media (including the public release of employees’ names);
• Any behavior that constitutes stalking of an employee.

Basic Policy on Customer Harassment

Attached Table No. 3: Cancellation Policy and Charges
(Related to Article 6, Paragraph 2)

Remarks on Table No.3

• The percentages signify the rate of cancellation charge of the Basic Accommodation Charges (room charges).
• When the number of days contracted is shortened, the cancellation charge for the first day of the cancelled period shall be paid by the Guest regardless of the number of days shortened.
• When part of a group booking for 10 rooms or more is cancelled, the　cancellation charges shall not be charged for the number of persons equivalent to 10% of the number of rooms booked as of 10 days prior to the occupancy. When the cancellation is accepted less than 10 days prior to the occupancy, the date of acceptance shall apply, and any fractions shall be rounded up to the nearest whole number.
• However, in case a specific penalty agreement in case of breach of contract was closed separately, such an agreement shall take precedence over the amount defined in this table.

Last revision: May 1, 2024

To ensure all guests enjoy a safe and comfortable stay at the Hotel, we kindly request that you observe the following rules as stipulated in Article 10 of the Terms and Conditions for Accommodation Contracts.
Failure to comply with these rules may result in the termination of your accommodation contract and any related contracts pursuant to Article 7 of the Terms and Conditions for Accommodation Contracts.

Important Fire Prevention Guidelines

• Do not smoke in areas prone to fire, such as on the bed, or in hallways and lobbies.
• Do not touch firefighting equipment or devices except in an emergency.
• Do not use heat sources such as open flames for heating, cooking, or similar purposes, or iron (except those provided by the Hotel) within the Hotel.
• Evacuation route maps for each guest room are posted on the inside of the door of the guest room. Please check them.
• Do not use fireworks, incense, candles, or any items that could cause a fire.
• Charge mobile batteries and similar devices within your sight. Do not charge them while away from the room. Avoid storing them in direct sunlight. If any abnormalities occur, stop using them immediately. If you are found charging a device while away from your room, a staff member may disconnect the device.

Important Safety Guidelines

• Do not bring the following items into the Hotel.
  • Dogs, cats, birds, or other pets
  • Items that emit foul or unusual odors
  • Hazardous materials such as explosives or volatile oils that are highly flammable or combustible
  • Other items prohibited by law
• When leaving your room, ensure the door is locked. When you are in your room, especially when sleeping, please lock the door from the inside.
• If someone comes to your door, do not open the door without checking first. Use the peephole or open the door slightly with the swing bar door lock engaged to confirm the person’s identity (if you believe the person at your door is suspicious, please contact the Front Desk immediately).
• Do not bring anyone other than the people listed on the reservation into your room.

Prohibited Activities

• Gambling or any behavior that disturbs public order is strictly prohibited within the Hotel.
• Loud talking, singing, or any noisy behavior that disturbs other guests is strictly prohibited within the Hotel.
• Guest rooms may not be used for any purpose other than lodging without the Hotel's permission.
• Ordering delivery from outside establishments is prohibited.
• Refrain from smoking outside designated areas.
• Have your breakfast in the designated breakfast area. Do not take food or drinks elsewhere.
• Do not move any Hotel equipment or items to other locations without the Hotel's permission or alter their original state in any way.
• Do not display items near windows that may detract from the Hotel's exterior appearance.
• Overnight stays by individuals other than registered guests are strictly prohibited.
• Distribution or posting of advertising materials, or solicitation of sales within the Hotel premises without prior permission from the Hotel is prohibited.
• Note that publishing photographs taken within the Hotel for commercial purposes without permission may result in legal action.
• Refrain from going out into hallways or other shared spaces wearing only room attire, slippers, or similar attire.

Payment Information

• Payment must be made at the Front Desk in cash, traveler's checks accepted by the Hotel, vouchers, or credit cards. Please note that we cannot accept checks other than traveler's checks for payment or currency exchange.
• Should you receive an invoice from the Front Desk during your stay, please pay it at the time of receipt. Charges cannot be placed on your room account.
• We kindly decline gratuities for our staff.

Regarding Valuables and Items Left in Our Care

• Please deposit cash, precious metals, and other valuables at the Front Desk.
• Unless otherwise specified, unclaimed items left in our care or forgotten belongings will be handled in accordance with applicable laws within seven (7) days of discovery (including the date of discovery).

Important Guidelines for Using the Coin-Operated Laundry Facilities

• Coin-operated laundry facilities are available exclusively to guests staying at this Hotel.
• Review the instructions and machine descriptions before use.
• Promptly collect your laundry after the washing and drying cycles are complete. Leaving items unattended for extended periods may result in other guests removing them or causing them to be lost (Items left unattended for long periods may be stored at the Front Desk to avoid inconveniencing other guests).
• The coin laundry is unstaffed. We cannot be held responsible for theft or damage.
• In accordance with public health authority guidelines, we strictly prohibit bringing in items such as diapers or clothing used by pets, as well as items like mats for use with outdoor shoes.
• We assume no responsibility whatsoever for any damage incurred by guests due to the use of our coin laundry facilities, including shrinkage, color fading, or allergies caused by detergent use.
• We strictly prohibit bringing in laundry with significant stains such as oil or mud, or clothing that may contaminate the laundry area or equipment.
• When using laundry equipment, users shall confirm at their own responsibility that no items other than laundry are present (e.g., contents of clothing pockets).
• Please be careful not to overload the washing machine.
• Avoid excessive drying of delicate garments.
• Before using the machine, check that no foreign objects remain inside.
• If any equipment damage occurs or behavior that disturbs other guests is observed, we ask that you stop using the equipment immediately.
• Users who intentionally or negligently damage coin laundry equipment or render it unusable shall bear the costs necessary to restore normal operating conditions, including repairs, disinfection, and cleaning.

Termination of Accommodation Contract

• In the following cases, we will immediately terminate your stay or refuse accommodation.
  • When it is determined that the guest is a member of antisocial forces or an antisocial organization (including organized crime groups, radical action groups, and their members).
  • When acts of violence, threats, extortion, coercive or unreasonable demands, or similar behavior are observed (this also applies to individuals who have engaged in such behavior in the past).
  • When a guest is deemed likely to cause harm, fear, or anxiety to other guests due to diminished mental capacity, loss of mental faculties due to drugs, or other reasons.
  • When loud voices, singing, or other noisy behavior within the facility or guest rooms is deemed to cause discomfort or inconvenience to others.
  • When gambling or other acts in violation of laws, regulations, or public order and morals are deemed to have occurred within the Hotel or guest rooms.
  • When other circumstances equivalent to the above items exist.
• In cases involving organized crime groups or other antisocial forces and their associates, or where there is a risk of violating public order and morals, we reserve the right to terminate the accommodation contract upon discovery of such facts, even after a reservation has been confirmed or during your stay.

Other

• When leaving the premises, please ensure you carry your key with you at all times.
• If you are unable to return your room key due to loss or other reasons, you will be required to pay the actual cost of replacing the key.
• We do not permit unaccompanied minors to stay overnight unless they have specific permission from a parent or guardian.
• If you damage, stain, or lose any building structures, furniture, fixtures, or other items for reasons other than force majeure, you may be required to pay compensation for the appropriate amount.

When Arriving at Your Room

• Please check the evacuation route map on the inside of your room door and locate two different emergency exits from your room.
• Please check the locations of fire extinguishers and fire hose cabinet (indoor fire hydrant) near your room.
• Guests requiring assistance during evacuation are kindly requested to inform the Front Desk (extension 3).

Smoking

• All guest rooms at the hotel are non-smoking.
• We apologize for any inconvenience this may cause our smoking guests. We kindly ask that you not smoke in all guest rooms and hallways. For smoking, including heated tobacco products and e-cigarettes, please use the designated smoking room on the first floor of the hotel. We appreciate your understanding and cooperation.

Other Fire Sources

• Do not use candles (including scented candles).
• Do not leave the hair dryer unattended while in use.
• Do not intentionally touch electrical outlets or other power sources in the room. This may cause fire, electrical leakage, or electric shock.
• Do not drape towels or clothing over desk lamps or other lighting fixtures.

What to Do if You Detect a Fire

• Stay calm and contact the Front Desk (extension 3).
• When contacting us, please provide your room number, the location of the fire, and the situation.
• Shout loudly to alert those around you.
• If you suspect a fire due to smoke, odor, or any other sign, no matter how insignificant it may seem, contact the Front Desk immediately.

What to Do if a Fire Breaks Out

• Staff and emergency announcements will provide updates on the extent of the fire and evacuation instructions. Please remain calm and follow directions.
• Speakers are installed in your room. After the alarm sounds, an announcement will be broadcast. Please listen carefully.
• For several minutes after the alarm sounds, we will check to determine whether there is an actual fire. As this may be a false alarm, please wait until the next announcement.
• The Front Desk will call the room where the alarm was triggered via the internal line. We kindly ask for your cooperation in confirming whether a fire is present. Please note that even if no fire is found, we will inspect the room for confirmation purposes.

During Evacuation

• When leaving your room, always close the door to prevent the spread of fire and smoke.
• Follow evacuation announcements and staff instructions.
• Do not push others when descending emergency staircases and proceed at a safe pace. Be especially careful on rainy days as surfaces may be slippery.
• Do NOT return to your room during an evacuation.
• Do NOT use elevators during an evacuation.

When You Cannot Exit the Room Due to Fire or Smoke

• Contact the Front Desk (extension 3).
• Block the gaps around the door with wet towels or sheets to prevent smoke from entering the room.

When an Earthquake Occurs

• Follow emergency announcements and staff instructions.
• Stay away from windows to avoid injury.
• Open doors to secure evacuation routes.
• Do NOT use elevators during an evacuation.

Other Emergency Situations

• If you require emergency medical assistance due to sudden illness or injury, please contact the Front Desk (extension 3). The staff will arrange for an ambulance.
• If you hear any suspicious noises or voices, please contact the Front Desk.
• If you discover any suspicious objects, please contact the Front Desk without touching them.

How to Contact the Front Desk

Pick up the telephone receiver and press “3”.
The Front Desk staff is available 24 hours a day.
An AED (Automated External Defibrillator) is also available at the Front Desk.