JRイン札幌

JRイン札幌
Home Frequently Asked Questions

Q&A

Check-in / check-out Check-in / check-out

  • Is it possible to enter the room before the check-in time?

    Our check-in time is from 3:00PM. We can keep your luggage for you if you arrive earlier, however you will not be able to enter your room until 3:00PM. If you wish to check in before 3:00PM, please contact us in advance. For a fee we may be able to prepare a room for you.
    *1,000 yen per hour.
    *Earliest possible check in is from 12:00PM, depending on availability.

  • Do you accept late check-out?

    Our check-out time is until 10:00AM. You may extend this time for an additional charge of 1,000 yen per hour. Latest possible check out is 12:00 PM. Please inform us in advance if you would like to check out late.

  • What time do I need to check-in by?

    Generally please check in before 12:00AM. We appreciate a phone call to let us know if you plan on checking-in after 12:00AM.

  • Can you keep our luggage before check-in or after check-out?

    We can hold your luggage only on your check-in and check-out days. Please inquire at the front desk. If you have any valuables, fragile items, or refrigerated/frozen items, please inform us when you leave your luggage.

Reservation and Payment Reservation and Payment

  • How do I make a reservation?

    From this HP reservation page, you can reserve rooms via our website.

  • I made a reservation but have not received an email.

    Please make sure that your e-mail address is correct and that it is not being received as spam. Please contact the hotel to confirm the completion of your reservation.
    TEL: +81(0)11-233-3008

  • How can I make cancel my reservation?

    Please contact the hotel by phone or email. If you have booked directly through our website, please click here to proceed. If you have arranged your reservation through a travel agent, please contact them to change.

  • Can I reserve a specific room?

    We regret to inform you cannot reserve a specific room. We will try our best to meet your wishes, so please inform us of your request when making your reservation.

  • Are there any things like cards that provide a discount?

    Currently there are not.

  • What are the fees for children?

    A child up to 6 years of age may share the room with an adult free of charge. We charge the adult rate for children occupying one bed on their own. The adult rate applies to children who are 7 years of age or older.
    *The conditions for reservations made through various reservation sites differ depending on the site.

  • Can I bring a pet to my room?

    Pets are not allowed. Seeing eye dogs and service dogs are allowed.

  • How do I pay for my room?

    Please pay the total amount upon your check-in. We accept cash, credit card, and some electronic money payments. We do not accept gift card or debit card payments.

Access Access

  • How can I get to the hotel from JR Sapporo Station?

    Exit the West Ticket Gate at JR Sapporo Station and go out Sapporo Station's West Exit. Go straight down the alley diagonally left in front of you next to Kinokuniya Bookstore. Please refer to the access map for more details.

  • Is there car parking?

    There is no parking available. Please use the nearby parking lot.

Accommodation Accommodation

  • Do you have free internet service?

    We offer free Wi-Fi and LAN. If a large amount of data is transferred, etc., we may limit usage. The hotel assumes no liability for any damages resulting from use of the Internet connection service.

  • Do you have wheelchair-accessible rooms?

    We have a universal access room. Please make a request directly to the hotel when making a reservation.

  • What are some items I can borrow from the hotel?

    We lend out a variety of items including but not limited to: blankets, irons, iron boards, and sewing kits. Please note there are a limited number of these items.

  • Can I call an outside line from my room?

    Unfortunately, you are not able to make calls to the outside of the hotel. There is a public phone located in the reception area on the 1st floor. The pay phone can only make calls in Japan, with the exception of Japanese cell phones and international call.

  • Is it possible to use a PC in the hotel?

    We do not lend out PC. You may use your own PC in your guest room as well as in the lounge on the 1st floor. (Lounge open hours : 10:00AM - 12:00AM)

Service Service

  • Do you have laundry machines?

    Absolutely. We have a coin laundry, with 2 washing machines and 2 dryers, located on the 1st floor. Detergent is dispensed automatically while washing, you do not need to purchase it seperately. Laundry & Dry Cleaning service is also available. Clothing brought to the front desk before 9:00AM will be returned after 6:00PM o'clock.
    *There are days when the dry cleaning service is not available.

  • I want to send my luggage ahead of time. Is this possible?

    Absolutely. Please write the check-in date, and full name of the person making the reservation on the shipping label. We do not accept "payment at time of delivery" packages.

    ※Please contact the hotel in advance and inform us of any packages we should be expecting. Especially if the name on the shipping label is different from the reservation name.
    JR INN SAPPORO
    North 5 West 6, Chuo-ku, Sapporo-shi, Hokkaido 060-0005 JAPAN
    TEL: +81(0)11-233-3008
    ※ Please understand that we can't receive raw items and valuable items in advance.

  • Can the Front Desk send luggage from the hotel for me?

    We can only arrange to send in JAPAN as“payment at time of delivery”. We are not able to send overseas.

  • Does the hotel serve dinner?

    We do not have restaurants for dinner. However, there are many restaurants of various cuisines nearby. Feel free to ask us for dining recommendations.

  • Regarding reservations for restaurants and activities

    We do not make reservations. Please make your own reservations for them.